Política de reembolso
Last updated: August 13, 2026
At Parfect we want you to love your Origin belt. If you are not fully satisfied, you may return it under the conditions below.
14-Day Return Window
You have 14 calendar days from the date you receive your order to request a return, in line with EU consumer protection law. To start a return, contact us at support.parfect@gmail.com with your order number.
Conditions
- The strap and buckle must be unused, undamaged, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- Return shipping costs are the customer's responsibility unless the item arrived defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 14 days. Shipping fees are non-refundable, except where the return is due to our error (defective or wrong item).
Exchanges
Since every Origin belt is configured to order, the fastest way to get a different combination is to return the original item for a refund and place a new order.
Damaged or Defective Items
If your belt arrives damaged or defective, contact us within 14 days of delivery at support.parfect@gmail.com with photos of the issue, and we will arrange a free replacement or full refund, including shipping costs.
Cancellations
You may cancel your order free of charge at any time before it has shipped by contacting support.parfect@gmail.com.
Contact
Parfect (Raul Barrajon Munoz, NIF 73165045K)
Calle Maurice Ravel 27, 2ºA, 50012, Zaragoza, Espana
Email: support.parfect@gmail.com · Phone: +34 644 709 823
Dispute Resolution
If you are a consumer in the EU and are not satisfied with our response, you may submit a complaint through the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr, or contact the Spanish Data Protection Agency (AEPD) at www.aepd.es for privacy-related complaints.